✦ Full Platform Overview

Everything Your MSP Needs,
Nothing It Doesn't

Every feature built for MSP operators — not enterprise IT departments. Purpose-built, deeply integrated, and constantly improving.

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🎫 Ticketing & Dispatch

Tickets That Work for You

Our AI doesn't just log tickets — it routes, prioritizes, and resolves them. Smart dispatch means the right tech gets the right ticket, every time.

AI-powered ticket routing based on skill, availability, and history
SLA tracking with automatic escalation warnings
Email-to-ticket, web form, and API ticket creation
Canned responses and AI-generated reply suggestions
Time tracking and billing integration
Client portal with ticket visibility

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🖥️ RMM & Endpoint Management

One Agent. Total Visibility.

Deploy one lightweight agent and instantly see every endpoint — Windows, macOS, Linux. Real-time health, patches, software, and performance — all in one view.

Single cross-platform agent (<5MB, <1% CPU)
Real-time hardware health monitoring
Automated patch management with approval workflows
Software inventory and license tracking
Performance baselining and anomaly detection
Custom scripting with 500+ pre-built automation scripts

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🔒 Security Operations

Security That Doesn't Sleep

Continuous vulnerability scanning, automated patch compliance, dark web credential monitoring — all working 24/7 so you don't have to.

CVE vulnerability scanning with risk scoring
Dark web credential and data breach monitoring
Sophos and ConnectSecure native integration
Automated patch compliance reporting
Security awareness training tracking
Incident response playbooks

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🤖 AI Agents

Your Smartest Team Member

Heliq's AI isn't just a chatbot — it's an autonomous agent that monitors, diagnoses, suggests fixes, and even auto-remediates common issues without human intervention.

Predictive failure detection (48h advance warning)
Natural language ticket summarization
Auto-remediation for 200+ common issues
Anomaly detection across all client environments
Smart runbook generation from past ticket history
AI-assisted root cause analysis

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📊 How We Compare

Heliq vs The Competition

Why choose 5 tools when one does it all — better?

Feature	Heliq ⭐	ConnectWise	NinjaRMM	HaloPSA
Unified Platform (No Add-ons)	✓	✗	✗	✗
AI-Powered Ticketing	✓	✗	✗	Partial
Built-in Security Operations	✓	Add-on	Add-on	✗
Dark Web Monitoring	✓	Add-on	✗	✗
AI Auto-Remediation	✓	✗	Limited	✗
WebRTC Remote Access	✓	Add-on	Add-on	✗
Predictive Failure Detection	✓	✗	✗	✗
Price (per endpoint)	From $3	$8–$15	$6–$12	$9+