Real MSPs.
Real Results.

The Challenge

TechForce was managing 150 endpoints across 12 clients using 3 separate tools — a ticketing system, a separate RMM, and manual spreadsheets for security tracking. Tickets were being misrouted, SLAs were being missed, and the team was drowning in administrative overhead instead of solving problems.

"We were spending more time on ticket triage than on actual fixes," says Jason Rodriguez, owner. "Something had to change."

The Solution

TechForce deployed Heliq in a single weekend. All 150 endpoints were enrolled, historical ticket data was imported, and the AI routing engine was trained on their client base within 48 hours.

Heliq's AI began automatically categorizing, routing, and even resolving L1 tickets without human intervention — handling 35% of all incoming tickets automatically in the first week.

The Results

Within 60 days, average ticket resolution time dropped from 4.2 hours to 1.7 hours — a 60% improvement. The team eliminated two evening on-call rotations. Monthly operational savings exceeded $8,000.

Client NPS jumped from 71 to 92. TechForce added 2 new clients — without adding any staff — because they finally had capacity.

The Challenge

Southwest Cyber serves healthcare and legal clients — industries where a single missed patch can mean HIPAA violations and massive fines. Their manual patching process was error-prone, and they had no way to monitor the dark web for client credential exposure.

The Solution

Heliq's security module automated their entire patch workflow. Every endpoint now receives patches within 24 hours of release, with compliance reports automatically delivered to clients. Dark web monitoring runs 24/7 across all client domains.

The Results

In 6 months, Southwest Cyber achieved 100% patch compliance across all 400 endpoints. Dark web monitoring caught 3 compromised credentials before they were exploited — preventing potential breaches estimated at $40,000+ each.

The Challenge

Derek Kim ran ERGO MSP as a 2-person operation with 50 endpoints. He was doing well but knew he was leaving revenue on the table — he simply couldn't take on more clients without drowning his team in tickets and monitoring tasks.

The Solution

Heliq's AI agents took over monitoring, alerting, and L1 resolution. The two-person team focused exclusively on client relationships and strategic work. Every new client was onboarded in under 2 hours using Heliq's automated deployment runbooks.

The Results

Over 18 months, ERGO grew from 50 to 500 endpoints — a 10x increase — without adding a single employee. MRR grew from $8,500 to $43,500. Derek now works 35 hours/week instead of 65.